At The Epitec Group, we have a personal barometer on how well we are performing for our customers. We also use the same personal barometer to determine how well our customers are performing in the overall economy.
The barometer: how much our customers are willing to talk to us.
Sure, we have results from surveys and industry rankings that prove our value like Epitec’s 98% job completion rate and supplier awards from customers. But, it’s how much our customers talk to us and how well we listen that makes us an invaluable resource for our customers.
Given the high-tech way we could measure our relationships, you may be surprised that we use such a simple approach. But, our customers aren’t surprised. Ask any of them. Some of these companies have been our customers for over 25 years!